Terms & Conditions

TERMS AND CONDITIONS

 

Product & Service Pricing

All prices are in AUD$ and include G.S.T. Due to the ever-fluctuating Australian currency, our suppliers reserve the right to change prices without notice. Tone Soup reserves the right to change prices on the website without notice.

 

Product Availability

We do our best to make sure that all popular and in-demand products listed on our website are currently in stock however, depending on availability from our suppliers, this may not always be possible. In the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. Standard delivery timeframes are between 3-10 business days. You can check the availability of any product on the website product pages.

 

Electronic Communications

By visiting the Tone Soup web site or communicating to us by email then consent has been granted to receive electronic communications. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Trademarks

Tone Soup trademarks and trade dress may not be used in connection with any product or service that is not Tone Soup in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Tone Soup. All other trademarks not owned by Tone Soup or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tone Soup or its subsidiaries.

 

Shipping

We use Australia post for all shipping within Australia.

All shipping within Australia is charged at $10 standard shipping and $15 for express shipping. If the condition is met of a minimum spend of $149 then standard shipping is free (excluding remote areas).

Standard shipping times are between 3 to 7 business days. Regional areas may take 7 to 15 business days. Due to the Covid-19 situation, please allow an extra 1-3 business days for shipping to all areas. Unfortunately we can no longer guarantee time frames due to Covid-19.

Express shipping is available at an additional cost and takes between 1 to 3 business days.

Orders placed before 4pm EST will ship the same day.

All shipping is handled by 3rd party business’ and as such we cannot be held accountable for delays in shipping during peak periods or due to Covid-19 delays.

 

Refund and Returns Policy

We do accept returns if you change your mind. The goods MUST be in the same condition as originally delivered and include all materials such as user manuals, accessories, warranty cards, etc. Items must be sent back within 14 days of your receipt. Proof of purchase must also be provided. ALL ‘Change of Mind’ returns are processed as store credit. It will be the consumer’s responsibility to arrange for shipping goods back to us. We recommend that you insure and/or register the goods being sent back as we cannot accept responsibility for lost or damaged posted items.

Should returned goods not be in as above specified condition, then a ‘return’ (store credit) will not be provided.

A shipping charge plus an additional $30 fee will be incurred to have the goods sent back to you.

Should a product be faulty (this will be subject to testing) then we will gladly provide a refund or store credit or exchange it for the same product (whichever you prefer).

For all refunds or returns, contact us as soon as possible so that we are aware of the return and can proceed accordingly.

Send all returns to: PO Box 650, Joondalup DC, WA, 6919

All international sales are final.

 

Price Matching

Always ask!

We will always do our best to match any current price as advertised in Australia. Competing prices must include shipping (as all our items include free shipping unless otherwise stated). We will not price match on items advertised as Demo, Re-stocked or clearance items.

 

Online Store Terms

This website is owned and operated by Tone Soup (A.B.N. 44 168 928 331). Terms such as “we”, “us” and “our” refer to Tone Soup throughout this site. Tone Soup offers this website and the information, tools and services provided within the website, to you providing you accept all terms, conditions and policies stated here.

By visiting our site and or purchasing something from us, you then engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any ‘worms’ or ‘viruses’ or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

 

PRIVACY POLICY

 

Tone Soup complies and is bound by the National Privacy Principles (NPPs) in the Privacy Act 1988 (the Act). We have put in place internal policies and procedures to ensure that personal information that we collect, store, use and disclose is dealt with in accordance with the NPPs. The full text is available to view on www.privacy.gov.au

 

About information gathered

The personal information provided by you will only be used in the following ways:

To process your orders or applications.

For billing and/or administration purposes

To help with market research purposes

Send you marketing material and/or information about us, our website, products and services.

To help improve our website, products and services offered.

 

We only share your personal information with third parties that require us to as a result of providing our services. For example, our website is powered by Shopify and we also use google analytics to help us better understand how our customers interact with our website. Privacy policies for these companies can be viewed at www.shopify.com/legal/privacy and www.google.com/intl/en/policies/privacy

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive.

Our website uses “cookies” to help us interact with your browser so that we can provide a with a better service and experience via our website.

 

We reserve the right to amend our policies as required to comply with laws or to better fit our business practices.